Services at Hawke's Bay Fallen Soldiers' Memorial Hospital
A huge range of health services are provided at Hawke's Bay Fallen Soldiers' Memorial Hospital. Click on items in the menus to the left and right for more details, or see the map below.
Click image to download our services map
Current visitor policy
All Hawke’s Bay facilities, including Wairoa Hospital, Napier Health and Central Hawke’s Bay Health Centre, currently have a limited-visitor policy to protect our patients and staff and limit the spread of COVID-19.
- Visiting hours are 1-8pm.
- Currently no children under 16 years of age are allowed on the wards.
Masks required for outpatients and visitors
- Outpatients: outpatient appointment patients including radiology and laboratory should come alone, unless they require a support person. Exceptions to this are a parent/guardian accompanying a child under 16 years or people who have a disability and/or need assistance. Discretion may be applied on a case-by-case basis. Outpatients and any support person must wear a medical grade surgical mask.
- All visitors to Hawke’s Bay and Wairoa Hospitals along with Central Hawke’s Bay Medical Centre’s inpatient unit must wear disposable medical grade surgical masks.
- Exemptions for visitors cannot be accepted, except where the visitor is a support person for a patient requiring advocacy such as a child under 16 or a patient who is seriously unwell or with diminished capacity.
- If you do not bring a mask one will be provided for you.
Visitor policy by area:
Emergency Department (ED):
- One parent or guardian, or person acting as a kaitiaki (partner in care) can support a patient while they are receiving care inside the Emergency Department.
ED waiting room
- When the ED waiting room is busy, we may not be able to accommodate all support people due to limited space.
- To protect patients, whānau and staff, at times a support person may need to wait elsewhere. Thank you for your understanding.
*Priority will be given to parents and guardians and those acting in a kaitiaki capacity.
Wards tower block, Intensive Care Unit and Ngā Rau Rākau mental health services
- One visitor at a time. More than one person will be able to visit each day, but each person can only visit once a day.
Special Care Baby Unit (SCBU): only parents can visit.
Maternity delivery-suite: two support people are allowed during labour and birth.
Maternity post-natal: one support person plus one visitor at a time, and only one visit a day.
Outpatients: outpatient appointment patients including radiology and laboratory should come alone, unless they require a support person. Exceptions to this are a parent/guardian accompanying a child under 16 years or people who have a disability and/or need assistance. Discretion may be applied on a case-by-case basis. Outpatients and any support person must wear a medical grade surgical mask.
Visitors to Zac’s café must adhere to strict mask wearing and hand hygiene protocols ie; wearing a mask at all times, sanitising hands and maintaining physical distancing.
By adhering to these conditions, you help keep our patients, staff, yourself and other visitors safe. We thank you for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Visitors are encouraged to take the most direct route to the department they need to access and to take responsibility for their health and wellbeing by ‘checking in’ using the COVID-19 app QR code at entrances, washing their hands and following staff instructions on mask usage.
If visitors have cold, flu or COVID-19 symptoms, do not visit — stay home and call your doctor or Healthline on 0800 358 5453 for advice about getting tested.