Connect with us
Due to COVID-19 and the extra demands on health service staff, it may take longer than usual for us to respond. We thank you for your patience and understanding.
You have a general enquiry about a patient or hospital services .
Please phone the call centre 06 878 8109 or click here to send them an email.
You have an enquiry about DHB or community-funded services.
Please phone 06 878 8109 ext 4601 or email the CEO
Tell us what matters to you, feedback, compliments or complaints.
We would really like to know what you thought about the care, you, or your family/whānau received. This helps us to get things right.
If you have a problem you want sorted straight away, please talk with the staff caring for you or ask to speak with a manager in that area.
Other ways to tell us what matters to you:
Other ways to tell us what you think:
- Freepost feedback forms are also available from wards, villas and reception.
- Mail to: Consumer Engagement, HBDHB, Private Bag 9014, Hastings 4156
- Phone: 0800 000 443 or the complaints advisor / consumer feedback advisor on 06 873 4877.
What happens if my feedback is a complaint?
When your complaint arrives we will let you know we’ve received it within five working days. If we have to let you know by mail, it may take a bit longer depending on where you live.
If you have complained for a friend or family/whanau member we might have to ask for their permission before we can respond.
We will respond within 20 working days. If we think it will take longer, we will let you know.
If you need more help or are not happy with the way we dealt with your complaint you can contact:
The Health & Disability Commissioner (HDC)
Phone: 0800 11 22 33
Mail: PO Box 1791 Auckland
The Nationwide Health & Disability Advocacy Service
Phone: (06) 835 1640
Mail: PO Box 819, Napier 4140