Dedicated Healthline for COVID-19 health advice and information: 0800 358 5453

Official NZ Unite against COVID website 

UPDATE 14 May: Level 2 visiting for Maternity

UPDATE 13 May: Level 2 visitor policy released

UPDATE 29 April: We've established a triage number for Hawke’s Bay residents struggling to cope with the effects of COVID-19 - call 0800 561 322 8.30am to 5pm, Monday to Friday

UPDATE 28 April: Information about maternity services in Hawke's Bay for alert level 3

UPDATE 27 April: Hawke's Bay DHB Alert Level 3 Visitor Policy

UPDATE 15 April: KidsHealth have developed some great resources for pregnant women, mothers and whānau, check out the links below:

UPDATE 14 April: Te Rōpū Whakakaupapa Urutā, the National Māori Pandemic Group, have developed some great resources for whānau. Click here to view

Hawke's Bay DHB Alert Level 2 visitor policy

Under Alert Level 2 we've revised our visitor policy however, some restrictions remain in place to ensure the safety of patients and staff.

  • Only one visitor and one visit per day will be allowed for high risk areas such as the Emergency Department, Intensive Care, Mental Health Inpatient Unit, Special Care Baby Unit and maternity units. 
  • In other hospital areas it will still be one visitor at a time, however more than one person will be able to visit during the day, but each person can only visit once a day. 
  • Visiting hours of between 1pm-8pm will be strictly enforced.
  • Security staff at the main entrance to Hawke’s Bay Hospital and other DHB inpatient medical facilities will collect contact phone numbers and names of all visitors in case there was a need for contact tracing. 
  • People coming to a DHB facility for an outpatient, radiology, or laboratory appointment should come alone unless they have been advised to bring someone with them.  The exceptions to this are oncology appointments, or if someone was accompanying a child. 
  • Unless otherwise advised, from next week people attending outpatient clinics at Hawke’s Bay Hospital will be asked to go through the main entrance to the hospital, where a waiting room will be set up, rather than go directly to the villa. Signage will be posted to make it clear for people attending these outpatient appointments. 
  • Under exceptional circumstances further dispensation may be granted for additional visiting at the discretion of the Clinical Nurse Manager in charge of the areas.
  • Patients can still use DHB owned iPad to video call family members from a bedside stand using the DHB’s free Wi-Fi if they wished to virtually visit family who lived out of the region or overseas, he said.

It is vitally important that no one visits a patient in hospital if they are unwell. Visitors must follow social distancing rules and make sure their hands are thoroughly washed or cleaned with alcohol gel before and after visiting. 

0800 number for those struggling to cope with COVID

A triage number for Hawke’s Bay residents struggling to cope with the effects of COVID-19 has been set up by Hawke’s Bay District Health Board. The number is 0800 561 322. It is available 8.30am to 5pm, Monday to Friday (Excluding public holidays) - read more here.

Community-based assessment centres

Hawke's Bay District Health Board has established COVID-19 community-based testing centres (CBACs) in Napier and Hastings. Swabbing centres are also established in Flaxmere, Camberley, Central Hawke's Bay and Wairoa.

When and how to use a community-based assessment centre: 

  1. People with Coronavirus (COVID-19) symptoms should phone Healthline (0800 358 5453) or their GP first.
  2. The Healthline advisor or GP will confirm if someone requires assessment and testing for COVID-19 at a CBAC
  3. If the GP or Healthline think they need testing a CBAC team member will call them to make a time for them to come to the centre and be assessed.
  4. If someone is unable to get to a CBAC the GP will make alternative arrangements for testing.

The centres are not 'drop-in appointments', you must be referred by either your GP or Healthline.

Changes to hospital services

Most outpatient and pre-operation assessment clinics are restarting with a mixture of virtual and face-to-face appointments.  This means that most people who have received an appointment to an outpatient clinic have had their appointment postponed and a district health board representative will have be in touch with them.

The district health board will be putting in place as many telehealth appointments, either by video or over the phone for patients that need to be urgently assessed. 

We ask for your understanding at this time as our staff are reprioritised to where they are needed. We understand this will be a very distressing time for our patients, and we will be rescheduling all appointments as quickly as we are able. 

The changes to our services are as follows:

Emergency Department

Life-threatening injuries and medical conditions will be able to be treated at Hawke’s Bay Hospitals Emergency Department. Those people with minor injuries and medical conditions may be sent to accident and medical centres when appropriate. 

Fracture clinics

Fracture clinics are running and will continue to run throughout the different Alert levels.    

Renal Patients

Renal patients need to still attend their dialysis appointments. Please turn up as you normally would to your dialysis appointment. However, if you are unwell please phone ahead to let staff know and so they can make appropriate arrangements. 

Maternity patients

All maternity services are available, please liaise with your LMC or DHB-community midwife as your first point of contact for information. Most visits or consultations will be 'virtual' by phone, or if a face-to-face visit is required the 2 metre distance rule will be followed where possible and your midwife will be wearing a mask.

Please read our 28 April update here

Planned surgery – electives

Only those electives that are non-deferrable will go ahead during Level 3. Other planned surgeries have been postponed and rescheduled. 

Urgent (life-threatening) acute surgery

Will continue as normal during any Alert level.

Cancer patients

Those patients receiving chemotherapy will continue to do so as planned. Please come to your appointments as they are scheduled.  If you are unwell please phone ahead to let staff know so they can make appropriate arrangements. All treatments for chemotherapy in Villa 6 are proceeding as scheduled with the patients.

Many outpatient clinics with the oncology, haematology and radiation oncology consultants, have been changed to phone consultations. Patients will receive an appointment card in the post identifying the date and time of their appointment, as usual.  Patients will be called the day before their appointment to remind them it is a phone consultation and they do not need to attend Villa 6. 


All appointments were postponed during Alert Level 4. A return to elective schedules have commenced during Alert Level 3, with urgent cases a priority. You will be contacted by a district health board representative if you had an appointment already scheduled. 


Radiology is operating a reduced service undertaking acute, urgent and some routine imaging. A Hawke's Bay Hospital representative will be in touch with you to arrange your appointment.

Please note some examinations are being performed by local private providers and you may be requested to attend other sites. (Note: there is no cost to the patient if the DHB refers you to a local private provider.) 

There is no walk-in service for community plain film x-rays during Alert Level 3 - all requests MUST be sent to radiology and a DHB representative will be in touch with you to arrange your appointment.


Dental Outpatients: Urgent care only by referral (normal hospital level criteria applies).

Those who have had appointments postponed will be contacted when services resume and treatment can be provided.

Emergency dental care is available at some dental practices.  

Cardiology, Respiratory. Neurology, Rheumatology, Endocrinology and Diabetes

All appointments other than those needing acute care were postponed and are being rescheduled as soon as the DHB is able. A Hawke's Bay Hospital representative will be in touch with you if you have an appointment already scheduled. In some instances you may be offered a phone consultation with a health care provider.

Dermatology Outpatient Services - Villa 6 and Napier Health

From week beginning 4 May, the medical and surgical dermatology services are recommencing outpatient clinics and interventions for skin cancers.  All patients will be screened (temperature checked) prior to entering.

Napier Health Outpatients

Mixture of virtual and telephone consultations.


Steps for clean hands

  1. Wet your hands under clean running water. Use warm water if available.
  2. Put soap on your hands and wash for 20 seconds. Liquid soap is best.
  3. Rub hands together until the soap makes bubbles.
  4. Rub on both sides of both hands...
  5. and in between fingers and thumbs ...
  6. and round and round both hands.
  7. Rinse all the soap off under clean running water. Use warm water if available.
  8. Dry your hands all over for 20 seconds. Using a paper towel is best (or, if at home, a clean dry towel).

Advice for schools

For current advice for schools, please see this Ministry of Education webpage