Mental health services

Letter to tangata whaiora, March 2022

You will be aware that we have COVID in our community and we want to reassure you that we remain here to support you and your mental wellbeing during the pandemic.

Read our full letter here. It covers:

  • our way of working with you - while mostly remaining the same, we may need to adapt how we operate to meet your needs safely
  • services and supports in our community, including after hours
  • prescriptions services
  • national support 
  • support during COVID-19.


Every year at least one in five people will suffer a mental illness affecting the way they think, feel, behave or relate to others.

For those affected help is available throughout Hawke’s Bay with a range of community services, within schools and in specialist hospital services. Support is also available to families/whānau.

Mental illness can affect everyone. Symptoms vary from person-to-person and can significantly affect relationships, work and quality of life. With the right care you can recover from a mental health illness.

If you, or someone close to you, may be suffering from a mental illness get the help you need – talk to someone, a family member, your family doctor, one of the many mental health services helplines.

Watch these helpful ways to wellbeing videos

Wellbeing episode 1

Wellbeing episode 1 Te reo

Wellbeing episode 2

Wellbeing episode 2 Te reo

Wellbeing episode 3

Wellbeing episode 3 Te reo

Wellbeing episode 4

Wellbeing episode 4 Te reo

Community mental health services:

  • Community Mental Health South is an adult mental health and addiction team, providing assessment and treatment services. They are based in Hastings and Waipukurau.
  • Community Mental Health North is based at Napier Health, and provides adult mental health addiction, assessment and treatment services at home.
  • Wairoa Community Mental Health is located alongside Wairoa Health and offers adult mental health, addiction, assessment and treatment services.
  • Springhill Treatment Centre is a residential addictions and mental health service.
  • Day activity based recovery programmes are run at Te Puawaitanga (Te Taiwhenua o Heretaunga) and Manaia House (Whatever It Takes Trust). These programmes assist people recovering from mental illness to develop life skills for independent living in the community.
  • Wai-o-Rua (Te Taiwhenua o Heretaunga) is a short stay programme for people, referred by the DHB, for supported time out to rest and re-focus.

Mental health services especially for women and children:

Specialist hospital mental health services:

  • Specialist psychogeriatric care for older people is based at Hawke’s Bay Fallen Soldiers’ Memorial Hospital.
  • Ngā Rau Rākau, the Intensive Mental Health Inpatient Unit, provides support and care for adults affecting by acute mental illness with both day programmes and inpatient residential care.  The 23 bed unit is made up of 16 inpatient beds and seven sub-acute beds. The unit is light, modern and as home-like as possible, and includes a gym to help patients to get active.

    The name Ngā Rau Rākau means a collection of trees. By standing together, as part of the forest, Ngā Rau Rākau, the trees are protected, they are sheltered, they grow healthier, they grow stronger, they are supported and safe.