In a crisis

If you, or someone you know, needs immediate help:

  • call 111
  • go to your nearest emergency department
  • contact your local mental health crisis assessment team.

Mental health crisis assessment teams (internal link)

Contact information

Reception
09 815 5860
8am to 4:30pm Monday to Friday
Street address
UNITEC Gate 2
Carrington Road
Point Chevalier
Auckland
Postal address
Mason Clinic Regional Forensic Psychiatry Services
Private Bag 19986
Avondale
Auckland 1746
Patient and personal record requests
Patient clinical record requests (internal link)

Unit contact information

E Tū Tanekaha
09 838 1837
ETuTanekaha.MasonClinic@waitematadhb.govt.nz
Kahikatea
09 815 5157
Kahikatea.MasonClinic@waitematadhb.govt.nz
Kauri
09 815 5151
Kauri.MasonClinic@waitematadhb.govt.nz
Pōhutukawa
09 845 7538
Pohutukawa.MasonClinic@waitematadhb.govt.nz
Rata
09 815 5871
Rata.MasonClinic@waitematadhb.govt.nz
Rimu
09 815 5156
Rimu.MasonClinic@waitematadhb.govt.nz
Te Papakainga o Tāne Whakapiripiri
09 815 5889
TaneWhakapiripiri@waitematadhb.govt.nz
Te Aka
09 845 7531
TeAka.MasonClinic@waitematadhb.govt.nz
Tōtara
09 815 5154
Totara.MasonClinic@waitematadhb.govt.nz

Visiting hours

Each of our 9 inpatient units have specified visiting hours and durations, which reflects the differing acuity within the units.

Contact inpatient units directly for information on visiting your whānau.

How to get to Mason Clinic

Public transport

Mason Clinic is easily accessible by public transport, including the Outer Link bus service, by Point Chevalier and Carrington Road.

Auckland Transport (external link)


Parking information

Entry and exit points are controlled by barrier arms. Push the telecom button so that security can let you on and off site.

Visitor parking is free and available on site in undesignated car spaces. Make sure your vehicle is locked, and all items in it are out of sight.

The campus and surrounding area is currently undergoing major building reworks. Allow enough time for travel and parking.


Mason Clinic campus map


Services we provide

We provide all inpatient care for people needing secure forensic services, follow up in the community as needed, and provide assistance to the broader mental health services regarding issues of risk and treatment.

The ARFPS is made up of different sub-service and specialist service areas, each with unique models of care that operate alongside our broader service wide framework. These are:

  • Court Liaison Service
  • Prison Mental Health Services
  • Inpatient Services
  • Forensic Community Reintegration Service (FCRS)
  • Intellectual Disability Services
  • Tari Kaupapa Māori
  • Pacific People Services.

These subservices form an overall pathway of recovery through:

  • shared values
  • core documentation
  • agreed milestones
  • a coordinated and integrated managed care programme.

Feedback

How was the care you or your whānau received by our healthcare providers in North and West Auckland (Health NZ Waitematā)? We welcome feedback, compliments or complaints to help us get things right.

Auckland (North and West) feedback (internal link)

Talk with the staff caring for you or ask to speak with a manager in that area if you have a problem you want sorted straight away.